Tag Archives: bug

Not All Complaints Are Created Equal

Posted on June 21, 2023 by Sheldon "Don" Sandbekkhaug

People always find a reason to complain, no matter how polished the product is. Especially the manager on one of my previous teams at Google. Every few days, my manager and I would sit down together and open our iPhone … Continue reading →

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How to Write a Bug Report so that an Engineer Actually Fixes the Bug

Posted on October 19, 2022 by Sheldon "Don" Sandbekkhaug

If you want an engineer to act on a bug report, it needs to be easy to understand. Most importantly, the recipient needs to know how to reproduce the issue. The worst bug reports look like this: That’s it, no … Continue reading →

Posted in Software | Tagged , , , , | 5 Comments